What our customers say - Kara Connect - Nordic Wellbeing Benefit

Our Goal

Our goal is to simplify wellness management for employees by providing them with seamless access to top-tier support services, available whenever they require.

As the proud recipients of the Digital Impact in Customer Experience award at the Irish CX Impact Awards 2023, boasting a near-perfect User Experience rating of 4.9 out of 5, and maintaining an impressively high Net Promoter Score of +88, our commitment to excellence is unwavering. However, we believe the true measure of our success is best heard through the experiences shared by our customers.

Case studies

"Our experience using Kara Connect has been very positive. Our employees can easily book sessions with excellent professionals through our Wellbeing Hub"

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"Over 97% of our team used Kara Connect during a four-week pilot and it’s continued to be a huge hit since we rolled out this benefit with the varied professionals solving a range of concerns from nutrition to physio."

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"We are impressed with Kara Connect's impact on our company. Our employees have positive experiences using the platform and choose it over other solutions for direct professional support. Highly recommend it to companies needing quick access to specialist services for employees."

Customer Success at Kara Connect

Your Dedicated Partner

At Kara Connect, we work closely with our customers. Your dedicated Customer Success Manager oversees your onboarding and becomes your day-to-day partner, supporting your wellbeing strategy efforts. We’re here to support your employees and ensure that your Wellbeing Hub benefit yields positive outcomes for your staff. Rest assured, you’re not alone in this journey.

We Are Experienced

Our Customer Success team comprises skilled professionals with diverse backgrounds in customer success, support, mental health, travel, technology, and more. Our Customer Success Managers bring valuable experience from renowned companies such as DocuSign, CarGurus, Business Post, and Landspitali Hospital.

We Are Proactive

At Kara Connect, we don’t just respond to issues; we anticipate and prevent them. Our Customer Success team works tirelessly to ensure your Wellbeing Hub is always performing at its best. We continuously monitor engagement, analyse trends, and implement improvements to maximise the positive impact on your employees’ wellbeing.

"We're deeply focused on building an inclusive culture and a diverse team. We’re equal parts women and men, tech and humanities, creative and linear, funny and focused."

Our Commitment to you

Why Us

Empathetic Connection

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We forge personal connections with our clients and users, fostering an inclusive environment that champions open dialogue and deep understanding.

Foundational trust

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Trust forms the bedrock of fruitful relationships. We uphold transparency, honesty, and unwavering respect, ensuring our clients and users are treated with utmost dignity at all times.

Relentless growth

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Growth isn’t an option – it’s our lifeblood. We seize growth opportunities that align with our values and purpose, propelling us to adapt, evolve, and flourish.

Community stewardship

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We responsibly leverage our resources to champion our clients’ and users’ mental health and wellbeing. As a socially responsible company, we support and enrich our communities.

Fearless innovation

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We empower our team to embrace risk, challenge convention, and think beyond boundaries to craft pioneering solutions that meet the ever- evolving needs of our clients and users.

Niall O'Grady

"Our experience using Kara Connect has been very positive. Our employees can easily book sessions with excellent professionals through our Wellbeing Hub"

Caroline Haughey

"Over 97% of our team used Kara Connect during a four-week pilot and it’s continued to be a huge hit since we rolled out this benefit with the varied professionals solving a range of concerns from nutrition to physio."

Unnur Jónsdóttir

"We are impressed with Kara Connect's impact on our company. Our employees have positive experiences using the platform and choose it over other solutions for direct professional support. Highly recommend it to companies needing quick access to specialist services for employees."