Emergency Contact Resources

Kara Connect is not an immediate crisis service, nor does it employ on-call staff. It is not a medical service either. If you're experiencing an emotional crisis and you're in the UK, consider calling NHS 111 for non-emergency advice. If there's a risk of harm to yourself or others, call the Samaritans on 116 123, dial 999, or go directly to A&E. For other countries, refer to the list below.

If you or someone else is in danger, the following resources can provide immediate help.

Please note, we are not directly linked or associated with the organizations below. This information is solely for informative purposes.

Emergency Contacts by Region

Iceland

  • 112 - Emergency Operators are on call 24/7. There is room for eight operators at the guard post in Skógarhlíð, but the number of operators on duty depends on the estimated load.

  • Helpline 1717 and chat 1717.is The Helpline is always open and accessible, and complete confidentiality is promised.

  • Heilsugæslan - The Health Care Centre of the Capital Area operates fifteen health care centres in Reykjavík, Seltjarnarnes, Mosfellsbær, Kópavogur, Garðabær and Hafnarfjörður. You can see their locations on the map.

    Coordinated services are available at all of the health care centres, and on the homepages of the centres, you can find information about logistics, e.g. service hours.

  • Félagsþjónustan/Social Centres offering: Social activities for adults

  • Pieta Iceland. Pieta, provides a range of services nationally to people who are experiencing thoughts of suicide, those who engage in self-harm, and those bereaved by suicide. All of their services are provided free of charge, and no referral is needed.

  • Bergið Headspace: Support and counselling Centre for young adults for up to 25 years of age. 

  • The National University Hospital Psychiatric Emergency Services

  • Heilsuvera - Heilsuvera is a website for the public about health and general wellbeing The site is a secure website where you can communicate with healthcare professionals and access data from your own medical record.

  • Rauði Krossinn - The Icelandic Red Cross

UK & Republic of Ireland

  • Emergency - Dial 112 or 999

  • Non-emergency - Dial 111, Option 2

  • 24/7 Helpline - Dial 116 123 (UK and ROI)

  • Emergency Care- Adults- HSE.ie 

  • Air Service and Other Emergency Transport Services

    • National Police Air Service - Dial 01924 292 252 

    • British Transport Police - Dial 0800 40 50 40 

  • Suicide and Self-harm  

    • National Suicide Helpline UK - Dial 08006 895652 or 0800 689 0880 (+44 8006 895652 for international callers)  

    • Ireland Urgent Help supports- here

  • Open 24/7. Offers a supportive listening service to anyone throughout the UK with thoughts of suicide or self-harm.  

  • Samaritans UK & Ireland - Dial 116 123 

  • Self-injury Support (for women) - Open Tuesdays and Thursdays from 7 pm - 9.30 pm. Tel: 0808 800 8088 

  • Calm (for young men aged 15-35) - Dial 0800 585858 (Nationwide) or 0808 802 5858 (London)

  • HopeLine UK - Dial 0800 068 4141 

    For practical advice on suicide prevention. Helpline - Monday-Friday 10.00am - 10.00pm Weekends and Bank Holidays - 2.00pm - 10.00pm.

  • Lifeline (Northern Ireland) - Dial 0808 808 8000 (Available 24/7) 

  • Mental Health Matters Helpline (24/7 service)

    • Tel: 0800 052 0658 (Hertfordshire) 

    • Tel: 0800 616 171 (Coventry & Warwickshire) 

    • Tel: 0800 0130 626 (Stafford) 

    • Tel: 0300 323 0139 (Midlands & East Veterans Service) 

    • Tel: 0300 323 0187 (Leicestershire & Rutland Recovery Service) 

    • Tel: 0300 323 0101 (Plymouth) 

  • Breathing Space (Scotland) – Dial 0800 83 85 87 (Open from 6 pm to 2 am weekday) 

  • Leeds Survivor Led Crisis Service - Connect Helpline – Dial 0808 800 1212 

  • Victim Support, England and Wales (Supportline)* ** – Dial 08081 689111 / +44 8081 689111 (free of charge); OR for those who are hard of hearing, text 18001 08 08 16 89 111 using Next Generation Text. 

  • Victim Support Scotland – Dial 0800 160 19 85

    Available Monday – Friday, 8am - 8pm. 

  • Victim Support Northern Ireland  - 02871 370086 or email foyle@victimsupportni.org.uk 

  • Belfast Hub Office - 02890 243133 or belfast@victimsupportni.org.uk 

  • Victims and witnesses of crime in England and Wales – Dial 08081 689293 (+44 8081 689293) - free landline calls, but charges might apply to mobile callers 

    Available between 8 am and 8 pm. Provides information on how to report a crime, and what to expect from the procedures that follow.  

  • National Crime Agency – Dial 03704 967622

  • Child Abuse Victims (Former and Current) 

    • Childline (UK) – Dial 0800 1111

  • Offers 24-hour free, private, and confidential service to children and parents throughout the UK.  

  • Connect Counseling Services - Available from 6-10 pm, Wednesdays to Sundays. Tel: 1800 477 477 (Ireland); Tel: 00800 477 477 77 (UK and Northern Ireland), Tel: 00353 (0) 1 865 7495 (Outside ROI and UK) 

    Connect offers a free telephone counseling and support service for any adult who has experienced abuse, trauma, or neglect in childhood.  

  • NSPCC (National Society for the Prevention of Cruelty to Children) 0808 800 5000 

    Offers 24-hour help and support to children in the UK who are experiencing abuse or neglect.  

  • Domestic Abuse Victims 

    • Refuge 0808 2000 247

  • Offers 24-hour services and support to women and children in the UK who are experiencing domestic abuse.

  • Scotland’s Domestic Abuse and Forced Marriage Helpline 0800 027 1234  (Open 24 hours) 

    Offers help and emotional support to anyone with experience of domestic abuse or forced marriage.

  • Rape and Sexual Abuse Victims 

    • Rape Crisis National Helpline 0808 802 9999 (Open between 12:00 -14:30 and 19:00 - 21:30 every day of the year). 

  • Offers confidential emotional support, information, and referral details for women and girls in the UK who have experienced rape or any form of sexual violence.

  • Narcotics Anonymous (UK) – Open seven days a week, Dial 0300 999 1212 

  • Offers support and advice to people in the UK who have a drug problem.  

    • National Gambling Helpline 0808 8020 133

  • Offers 24-hour free and confidential support, information, and advice on problem gambling to people in the UK.

  • Fraud 

    • Action Fraud Hotline – Dial 03001 232040

  • Police Services in Specific Areas 

    • Guernsey Police – Dial 01481 725 111 

    • Isle of Man Constabulary – Dial 01624 631 212

    • Port of Dover Police – Dial 01304 240400

    • States of Jersey Police – Dial 01534 612 612 

  • Services for Specific Mental Health Conditions 

    • Anxiety UK – Dial 03444 775 774 

  • Provides information and support to people in the UK who have been diagnosed with anxiety. Open Monday to Friday, from 9.30 am to 5.30 pm. 

    • Bipolar UK – Dial 0333 323 3880 

    • No Panic – Dial 0844 967 4848 (Available between 10am and 10pm, 365 days/year) 

    • OCD Action – Dial 03006365478 or 44 20 7253 5272 (The Helpline is open from 9.30 am until 5.00 pm Monday to Friday).

    • SANE – Dial 0300 304 7000 (Open from 10 am to 10 pm, Monday – Friday) 

    • National Dementia Helpline – Dial 0300 222 11 22 (Open from 9 am–5 pm, Monday – Friday) 

    • Beat (eating disorders) – Dial 0808 801 0677 (adults/over 18s), or 0808 801 0711 (for under-18s) 

    • Edinburgh Crisis Centre – Dial 0808 801 0414 

    • Turning Point (Leicestershire) – Dial 0808 800 3302

    • SupportLine – Dial 01708 765200 

    • YoungMinds – Parents’ Helpline – Dial 0808 802 5544 

  • Samaritans.org https://www.samaritans.org/how-we-can-help-you/contact-us

  • YourLifeCounts.org https://yourlifecounts.org/find-help/

United States
  • Emergency - Dial 112 or 999
  • Disaster Distress Helpline - Dial 1 800 985 5990 (toll-free, multilingual) 
  • Suicide and Self-harm 
  • Free and confidential support for people in distress, 24/7.  
  • Treatment referral and information available 24/7.  
  • Child Abuse Victims (Former and Current) 

    • Childhelp National Child Abuse Hotline - Dial 1 800 422 4453 or contact the Crisis Text Line by texting ‘DS’ to 741741. 

  • Offers 24/7 crisis support. 
  • Domestic Abuse Victims 

    • National Domestic Violence Hotline: – Dial 1−800−799−SAFE(7233) (nationwide number) or TTY 1−800−787−3224 or (206) 518-9361 (Video Phone Only for Deaf Callers). The Hotline provides service referrals to agencies in all 50 states, Puerto Rico, Guam and the U.S. Virgin Islands. Persons can also contact the Hotline through an email request from the hotline website at: https://www.thehotline.org/

  • National Suicide Prevention Lifeline: - Dial 1-800-273-TALK (8255)
  • National Hopeline Network: - Dial 1-800-SUICIDE (800-784-2433)
  • Crisis Text Line: Text "DESERVE" TO 741-741
  • Lifeline Crisis Chat (Online live messaging): https://suicidepreventionlifeline.org/chat/
  • Self-Harm Hotline: - Dial 1-800-DONT CUT (1-800-366-8288)
  • Planned Parenthood Hotline: - Dial 1-800-230-PLAN (7526)
  • Rape Victims 

    • RAINN/National Sexual Assault Hotline - Dial 800 656 HOPE (4673)  

  • A nationwide advocacy organization which connects you to independent sexual assault service providers in your area.  
  • American Association of Poison Control Centers: - Dial 1-800-222-1222
  • National Council on Alcoholism & Drug Dependency Hope Line: - Dial 1-800-622-2255
  • National Crisis Line - Anorexia and Bulimia: - Dial 1-800-233-4357
  • GLBT Hotline: - Dial 1-888-843-4564
  • TREVOR Crisis Hotline: - Dial 1-866-488-7386
  • AIDS Crisis Line: - Dial 1-800-221-7044
Suicide Prevention Wiki: http://suicideprevention.wikia.com
Spain
Portugal

  • Emergency - Dial 112

  • SOS Voz Amiga - Dial 213 544 545 / 912 802 669 / 963 524 660

    Provides emotional support and a listening ear.

  • Voz de Apoio - Dial 225 50 60 70

    Offers support to individuals facing emotional distress or mental health issues.

  • SOS EstudanteDial 239 484 020 / 961 027 670 / 963 686 487

    Helpline specifically dedicated to supporting students.

  • Linha de Apoio à Saúde Mental

    • Linha SNS24: - Dial 808 24 24 24

  • SOS Criança - Dial 116 111

    Helpline for child protection and support.

  • Linha do Serviço de Informação às Vítimas de Violência Doméstica: - Dial 800 202 148

  • Linha SOS voz amiga. Linha de apoio emocional e prevenção ao suicídio: - Dial 213 544 545 / 912 802 669 / 963 524 660 (diariamente das 15h30 às 00h30)

Germany
Finland

  • Emergency: - Dial 112

  • Crisis Line: - Dial 010 195 202

Sweden

  • Emergency 112 Suicide Hotline 46317112400

Rest of the World 

If your client or you are located in any country other than the UK, Ireland, UAE, or the USA, the following link can be used to obtain emergency resource information and contact details for services within their specific region: https://www.opencounseling.com/suicide-hotlines