Getting help with Kara Connect

Need assistance?

Fill out this form, contact us via the chat bubble at the bottom of this page or email us at and one of out Customer Success Team representatives will be in touch!
We are here to help you get the most out of Kara Connect.
Scroll down to find all other channels of help available to you. Thank you.

How can we help

Community support

Live chat support

You or your clients can talk live with our customer support team if you need any help at all. Just use the chat bubble in the lower right corner of the screen at any time.

Help Centre

Log-in to your Kara Connect Account and browse our Help Centre for useful links and information regarding anything related to the Kara Connect platform or fill out this form and we will be in touch!

Wellbeing Hubs Programme for Professionals

If you are a practitioner or professional and would like to know more or join our wellbeing hubs programme please go here for more information and submit your interest. Our team will review your submission and get back to you in due course!

For Professionals

If you are a professional or practitioner and would like to know more about the capabilities of the Kara Connect Workstation to run your practice you can check this article or you can book a demo with us here.


Browse our library of video tutorials on various aspects of the Kara Connect platform.

Wellbeing Hubs: Request Additional Credits for your Employees

Employers grant their employees a certain number of credits that can be used to book with the professionals of their choice via the Wellbeing Hub.


We understand that there may be times when employees have exhausted all their allocated credits and require additional credits for various reasons; employers may request Kara Connect to increase the credit amount for specific employees.


If you are the company key point of contact partnering with Kara Connect, you have the option to process these requests by following the steps outlined in this page.

Feedback and Complaints

If you are a client or a user under our Wellbeing Hubs programme; we value your input and welcome you to share your feedback. Feel free to complete the form below or reach out to us through the chat bubble.


Alternatively, you can provide anonymous feedback or disclose your information by completing this form.


For any specific complaints under our Wellbeing Hubs Programme, please refer to our complaint-handling process here.

Run your practice better today

Experience how Kara Connect streamlines your workflow, helps you use your time more efficiently and, most importantly, allows you to be there for your clients on their terms.