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case study

Fallon & Byrne is an award winning food hall, restaurant and wine shop located in the heart of Dublin City centre.

Fallon & Byrne has 160 employees in total coming from 45 different countries with 70% of the staff being non-native English speakers.

The diverse backgrounds, languages and cultural contexts of their workforce presented several difficulties which traditional EAP solutions were unable to alleviate. Despite the demand, those in need were often unable to access the support they needed.

But that's precisely where Kara Connect's Wellbeing Hubs shine. After a successful pilot phase, Fallon & Byrne invested in a fully tailored Wellbeing Hubs solution, providing their employees with various choices of support in multiple languages and areas of expertise.

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The Fallon & Byrne Formula: Unbounded Irish Hospitality

Founded in 2005, Fallon & Byrne have been dedicated to food excellence from day one. They're located on Exchequer Street in Dublin's City Center and boast an award winning Food Hall, two restaurants and a Wedding & Reception Space.

In order to maintain the highest standard of hospitality, Fallon & Byrne have found it essential to provide their employees with quality support through Kara Connect. 

“It’s a fantastic benefit to be able to offer to our people," says Conor Kirwan, Head of HR at Fallon & Byrne. "Our employees can just scan a QR code and book an appointment with the practitioner in their home language within minutes. It goes beyond what we could have had hoped for or expected.”

"Kara Connect stands out due to its team and service flexibility.

They provide continuous support, allowing us to see the value of our investment without compromising user privacy.

I recommend Kara Connect to any retail, hospitality, or general business."

- Conor Kirwan
Head of Human Resources at Fallon & Byrne

costumer

90

%

Of employees satisfied with their Wellbeing Hubs

handshake

40

+

Different professional specialties available

growth

24

hrs

Professionals available within